
chow loo
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Posted - 2009.07.16 16:44:00 -
[1]
HI, I've been having a problem in lossing connection and logging into the Eve Server(server status 'unknown'). When I'm online playing EVE online in the Morning I'm connected OK but when on the DOT at 16:00PM I will loss connection to eve online, and won't get the connection back until 23:00 Pm at night. what I've tried so far is to test all my hardware equipment (filters,cables,switch,Modem router,and computers), tried the connection on a different computer, which still did not except connection to eve online, ran Virus program but did not find any virus. I have also changed the port number from 26000 to 3724 in the prefs.ini file, firewall, router, and tested this port was open tryed Eve online connection again and that did not work either. I also cannot see it been a software glitch as both the computers I've tried use different OS, one has Vista Home Premium SP1 installed and the other has windowsXP Home SP3. I have been running tests on my download speeds about 4 times a day, but this did not reveal any problems as I get an avg of around 4.56Mb constant through-out the day.
I then ran a program called PingPlotter to test the different Hops and yes there seems to be a problem with the 6th Hop (213.200.79.130 telecity-redbus-gw1.ip.tiscali) as the ping times is fine (avg 37), but the packet loss is BAD at around 31% with 1500 samples. I find the problem Happens from around 16:00 to 23:00PM GMT and before and after I have no problems connecting, for me I had this problem for the past 5 days.
So at some point from when packets leave my Modem router to the Eve online server there is an issue, I have conntacted my ISP Tiscali on the issue via Email first then phone call but they denied that they were blocking commuication to EVE Server but said they would look into it. They at yet not fixed the issue nor conntacted me about any further investigation into the problem. I do know I'm not the only one with this issue as I see plenty of Threads on the eve, Tiscali,Pipex,and Virgin Forums were others are having the excact same problem.
I have also conntacted Eve Online support team about the problem so maybe Eve Online will conntact Tiscali about this problem as it concerns them aswell in that it is preventing there Customers (you and me) from accessing ther Server.
I know this is a long message but I've tried to clarifiy the situation that has been happening to me Thanks  
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